Patient rights and responsibilities
At Tartu University Hospital you have right to
- receive comprehensive information about your health condition, treatment options and treatment results
- ask the medical staff questions if something remains unclear
- participate in the preparation of your treatment plan and to choose the most suitable treatment method from the available ones
- refuse treatment within the limits permitted by law and receive information about the possible consequences of refusal on your health
- receive high quality treatment within the limits of the available treatment methods and resources
- know that, with your consent, residents and students may be involved in your treatment and care, as the hospital is a teaching hospital
- receive the service at the agreed time and in a safe environment
- request the opinion of another doctor or the convening of a medical council if you have doubts about the diagnosis, the effectiveness of the treatment or the risks associated with the treatment
- experience respectful treatment that takes into account your values
- experience that your personal and medical data are kept confidential
- make complaints about the health services, make suggestions about the problems that have arisen, and receive feedback
- contact the regional health insurance office or the Health Board with a complaint about the provision of health services
- in case of doubt about the quality of care, contact the Expert Committee on the Quality of Medical Care of the Ministry of Social Affairs
- turn to the Clinical Ethics Committee to resolve ethical issues
For the best treatment result, we wish that you
- disclose all known information about your health and illness to the medical staff and give your written consent to treatment after you have read the relevant information.
- are aware of the nature of the health care provided to you, the risks associated with the provision of the service, and you take the doctor’s advice into account
- cooperate with the medical staff and follow the treatment plan prescribed by the doctor
- consider the time planned for you and notify early if you cancel the service
- be patient when treatment or recovery takes longer than expected
- treat medical staff and fellow patients with respect
- respect the privacy, safety and comfort of fellow patients
- keep confidential any personal, private life or health informatin about your fellow patients that has become known to you
- report any problems to the staff or fill out the suggestions and complaints form
- follow personal hygiene requirements and the rules of the department
- familiarize yourself with the general terms and conditions for the provision of healthcare services and the processing of personal data on the hospital’s website
*The patient’s rights and responsibilities have been developed based on the “European Charter of Patients’ Rights” and the laws of the Republic of Estonia
2023